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Organ Procurement
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180000EW Requisition #
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Under the direction of the Manager, OPO Program supervises the day-to-day clinical/requesting operations of the OPO, assuring quality, customer satisfaction, operational/cost effectiveness, and compliance with regulatory and organizational requirements.

MAJOR RESPONSIBILITIES
Operations
• Supervises the daily operations of the OPO Clinical Program: ensures operations of areas of responsibility are conducted according to all applicable regulatory and operational requirements while meeting goals for operational quality, operational/cost effectiveness, and customer satisfaction.
• Maintains organ procurement and family services technical knowledge, leads case debriefs, and oversees the support provided to donor families by the Designated Requestors
• Ensures processes are consistent, effective, and efficient and maximize productivity.
• Ensures the adequacy of donor referral response by oversight of on call schedule and timely response to referrals.
• Performs daily assessment and coordination of pending cases.
• Maintains advanced organ procurement technical knowledge, and serves as a resource to staff members.
• Develops donor management protocols and monitors effectiveness of protocols.

Quality Assurance/Regulatory Compliance
• Maintains working knowledge of applicable regulations and accreditation requirements.
• Facilitates compliance with the WDN, UNOS (United Network for Organ Sharing), AOPO (Association for Organ Procurement Organizations), JCAHO (Joint Commission on Accreditation of Healthcare Organizations), CMS (Centers for Medicare and Medicaid Services), FDA (Food and Drug Administration) standards, and legislation related to organ and tissue donation standards.
• Monitors systems/processes for compliance with regulations and Quality System Documents (QSDs); participates in using root cause analysis, works with staff to ensure deviations/errors are appropriately identified, investigated, and documented, with corrective and preventive action taken to include subsequent monitoring for effectiveness.
• Analyzes organ procurement processes from all data sources, and recommends and implements process improvement or correction designed to maximize efficiency and quality of procurement activities.
• Assists in monitoring of quality assurance and quality control activities.
• Performs or participates in internal audits and external assessments as appropriate.

Financial Management
• Identifies resource needs and provides input into the preparation of the operational and capital expense budgets that ensure cost-effective operations.
• Monitors budget and takes action to ensure monthly spending stays within budget including the cost-effective use of resources.

Human Resource Management
• Supervises team of organ procurement coordinator/designated requestor staff and family services staff; sets work assignments and schedules.
• Accountable for coaching/feedback for direct reports; performs responsibilities related to performance evaluation, hiring, discipline, and termination in collaboration with the Manager and Human Resource Services and in compliance with administrative policy.
• Designs, implements, and reviews training programs for direct reports; ensures staff competence.
• Collaborates with Supervisor, Hospital Development to ensure clinical staff is trained in hospital development activities.

Customer Service
• Serves as the procurement liaison, building relationships with hospital representatives, funeral homes and medical examiner/coroners.
• Develops and maintains effective intra- and inter- departmental relationships affecting organ procurement.

EDUCATION
• Bachelor’s degree from an accredited college or university
• Registered Nurse (RN) or Physician’s Assistant (PA)
OR
• Graduate of an organ procurement school with Human Donation Science Certification
OR
•  Critical Care Paramedic  

• American Board for Transplant Certification (ABTC) certification as a Certified Procurement Transplant Coordinator (CPTC) preferred and will be required of all incumbents within two years of hire

EXPERIENCE
• Minimum 3 years’ experience in a clinical setting and at least one year in a lead role required
• Extensive experience working with physicians, hospital administrators, ICU staff and other nursing personnel
• Minimum of 2 year in organ procurement required
• Minimum of 1 year experience in a supervisory role preferred


SKILLS AND KNOWLEDGE
• Demonstrated expertise and working knowledge of organ procurement
• Demonstrated leadership skills to include effective verbal and written communication, decision making, conflict resolution, and organizational abilities
• Demonstrated ability to manage diverse teams, to influence cross-functional teams and to lead change
• Ability to exercise initiative and independent judgment in addressing procedural, technical, equipment, customer, and staff problems
• Excellent interpersonal and customer service skills with a professional, courteous demeanor
• Self-motivated and assertive
• Creative, with “can do” attitude; innovative problem solver
• Flexibility and dedication for handling a demanding, irregular schedule and stressful situations
• Basic computer skills; knowledge of word processing preferred
• Valid Wisconsin Driver’s License and access to a vehicle

Equal Opportunity Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
LC: MKE - 1

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