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180000AX Requisition #
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Under the direction of the Infrastructure Manager, the EIS (Enterprise Infrastructure Specialist) works independently to implement and maintain the Data Center and Network technical infrastructure in collaboration with peers and other Infrastructure personnel across Versiti. The EIS is also responsible for maintaining the integrity and security of network and computing platforms and systems.

 

MAJOR RESPONSIBILITIES

Communication
• Represent projects/requests to Versiti IS Management.
• Keep Versiti IS leadership and customers informed on the status of projects/requests.
• Lead IS Infrastructure projects through project documentation and execution of tasks
• Keep other IS staff informed on assigned projects/requests.

Documentation Maintenance
• Maintain QSDs, User Guides, Configuration Management Database, Environmental Manual and other work instructions as needed.
• Use the appropriate Versiti project control systems to manage the documentation of hardware and software additions and changes.

Hardware/Software Administration
• Assists in the evaluation of enterprise computing hardware/software solutions
• Deploy and manage Enterprise Infrastructure software images and configurations
• Troubleshoot computer equipment and software as needed.
• Consult with software and hardware vendors on service issues and for technical support.
• Develop and implement Versiti wide environment and processes to upgrade hardware/software as needed.
• Contribute to the development of policies and procedures related to Versiti's Enterprise Computing environment
• Assume project member role in select IS infrastructure related projects
• Assist in development of technology and processes for the upgrade of Enterprise Infrastructure environments
• Assist in development of technology and processes for the migration of Users from current platforms to O365

Customer Assistance and Training
• Respond to and resolve Tier 2 Service Desk requests as assigned.
• Assist in the development of internal training materials and environmental documentation.
• Provide support to, and answer technical questions from other IS staff.
• Assist in the training of Enterprise Infrastructure Technicians and Interns.

GENERAL DUTIES
• Speak with internal customers to learn their business requirements, procedures followed and issues encountered.
• Answer user questions, applying knowledge of computer software, hardware, and procedures.
• Assist in the evaluation of software and hardware to determine usefulness in solving business problems or meeting customer requirements.
• Continuously learn new business related technologies and software.
• Assist Information Services' staff in installing/maintaining/upgrading network equipment and software.
• Perform training sessions for users on software or hardware as needed.
• Recognize and solve problems related to operations and/or Service Desk by carefully identifying, researching and resolving system problems in a timely manner remembering to alert management and other Information Services staff of network/server failures or degradations.
• Complies with Information Services Quality system policies and procedures while performing day to day tasks.
• Ensure security best practices in the operating environment.


EDUCATION

• Bachelor’s degree in MIS (Management Information Systems), Engineering preferred or equivalent experience
• Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Professional (MCP), or Cisco Certified Network Administrator (CCNA) preferred
• ITIL (Information Technology Infrastructure Library) Foundation Certification preferred

EXPERIENCE
• Minimum of 7 years’ experience with Enterprise Data Center Server and Network environments 
• Minimum of 5 years’ experience with Server Operating Systems, Data Backups and LAN/WAN support in a professional work environment
• Demonstrated expertise installing, managing and configuring Microsoft Server environments
• Expertise with VMWare Server and Horizon’s client and Citrix or RDS environments
• Expertise with Linux or other Unix environments preferred
• Expertise with Data Center Backup/Recovery tools preferred

SKILLS AND KNOWLEDGE
• Strong analytical ability to analyze systems and procedures, as well as exceptional problem solving skills
• Must be able to work independently under minimal supervision, and as a member or leader on project teams
• Proven customer service experience dealing with the requests of internal staff required
• Well-developed interpersonal skills
• Ability to influence others across organizational boundaries
• Ability to effectively prioritize multiple responsibilities
• Detail oriented with the ability to ensure accuracy of data and systems
• Excellent oral and written communication skills with all levels of management and with employees
• Must be able to work under pressure and meet deadlines
• Extensive knowledge of Data Center computer hardware and software and Windows server operating systems
• Ability to train others on current methodologies and techniques
• Ability to work effectively with vendors

 

Equal Opportunity Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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